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CompTIA 220-1102 Sample Questions
Question # 1
An administrator has received approval for a change request for an upcoming server
deployment. Which of the following steps should be completed NEXT?
A. Perform a risk analysis.
B. Implement the deployment.
C. Verify end user acceptance
D. Document the lessons learned.
Answer : A
Explanation: Answer: A Explanation:
Before making any changes to the system, it is important to assess the risks associated
with the change and determine whether it is worth implementing. Risk analysis involves
identifying potential risks, assessing their likelihood and impact, and determining what
steps can be taken to mitigate them. It is important to perform this step before making any
changes, as this allows the administrator to make an informed decision about whether or not the change should be implemented. Once the risks have been assessed and the
administrator has decided to go ahead with the change, the next step is to implement the
deployment.
Question # 2
A technician is setting up a new laptop. The company's security policy states that users
cannot install virtual machines. Which of the following should the technician implement to
prevent users from enabling virtual technology on their laptops?
A. UEFI password
B. Secure boot
C. Account lockout
D. Restricted user permissions
Answer : B
Explanation: Answer: B Explanation: A technician setting up a new laptop must ensure that users cannot install
virtual machines as the company's security policy states One way to prevent users from
enabling virtual technology is by implementing Secure Boot. Secure Boot is a feature of
UEFI firmware that ensures the system only boots using firmware that is trusted by the
manufacturer. It verifies the signature of all bootloaders, operating systems, and drivers
before running them, preventing any unauthorized modifications to the boot process. This
will help prevent users from installing virtual machines on the laptop without authorization.
Question # 3
A user is attempting to browse the internet using Internet Explorer. When trying to load a
familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of
the following would MOST likely solve the issue?
A. Updating the operating system
B. Changing proxy settings
C. Reinstalling the browser
D. Enabling port forwarding
Answer : C
Explanation: Answer: C Explanation: Reinstalling the browser would most likely solve the issue. This would
remove any malicious software or add-ons that may be causing the issue and restore the
browser to its default settings.
Question # 4
Sensitive data was leaked from a user's smartphone. A technician discovered an
unapproved application was installed, and the user has full access to the device's
command shell. Which of the following is the NEXT step the technician should take to find
the cause of the leaked data?
A. Restore the device to factory settings.
B. Uninstall the unapproved application.
C. Disable the ability to install applications from unknown sources.
D. Ensure the device is connected to the corporate WiFi network.
Answer : B
Explanation: Answer: B Explanation:
The technician should disable the user’s access to the device’s command shell. This will
prevent the user from accessing sensitive data and will help to prevent further data leaks.
The technician should then investigate the unapproved application to determine if it is the
cause of the data leak. If the application is found to be the cause of the leak, the technician
should uninstall the application and restore the device to factory settings. If the application
is not the cause of the leak, the technician should investigate further to determine the
cause of the leak. Disabling the ability to install applications from unknown sources can
help to prevent future data leaks, but it is not the next step the technician should take in this
scenario. Ensuring the device is connected to the corporate WiFi network is not relevant to
this scenario1
Question # 5
A user receives a notification indicating the data plan on the user's corporate phone has
reached its limit. The user has also noted the performance of the phone is abnormally slow.
A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?
A. The GPS application is installing software updates.
B. The GPS application contains malware.
C. The GPS application is updating its geospatial map data.
D. The GPS application is conflicting with the built-in GPS.
Answer : B
Explanation: Answer: B Explanation: The GPS application contains malware. The third-party GPS application is
likely the cause of the slow performance of the phone. The application may contain
malware that is using up system resources and slowing down the phone. The user should
uninstall the application and run a malware scan on the phone1
Question # 6
A user's system is infected with malware. A technician updates the anti-malware software
and runs a scan that removes the malware. After the user reboots the system, it once again
becomes infected with malware. Which of the following will MOST likely help to
permanently remove the malware?
A. Enabling System Restore
B. Educating the user
C. Booting into safe mode
D. Scheduling a scan
Answer : B
Explanation: Answer: B Explanation:
Although updating the anti-malware software and running scans are important steps in
removing malware, they may not be sufficient to permanently remove the malware if the
user keeps engaging in behaviors that leave the system vulnerable, such as downloading
unknown files or visiting malicious websites. Therefore, educating the user on safe
computing practices is the best way to prevent future infections and permanently remove
the malware.
Enabling System Restore, Booting into safe mode, and scheduling a scan are not the most
efficient ways to permanently remove the malware. Enabling System Restore and Booting
into safe mode may help in some cases, but they may not be sufficient to permanently
remove the malware. Scheduling a scan is also important for detecting and removing
malware, but it may not be sufficient to prevent future infections. https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-examobjectives-(3-0)
Question # 7
A small business owner wants to install newly purchased software on all networked PCs.
The network is not configured as a domain, and the owner wants to use the easiest method
possible. Which of the following is the MOST deficient way lor the owner to install the
application?
A. Use a network share to share the installation files.
B. Save software to an external hard drive to install.
C. Create an imaging USB for each PC.
D. Install the software from the vendor's website
Answer : B
Explanation: Answer: B Explanation:
Saving software to an external hard drive and installing it on each individual PC is the most
inefficient method for the small business owner. This method requires manual intervention
on each PC, and there is a higher risk of error or inconsistencies between PCs.
Additionally, if the software needs to be updated or reinstalled in the future, this process
would need to be repeated on each PC.
Question # 8
An IT services company that supports a large government contract replaced the Ethernet
cards on several hundred desktop machines to comply With regulatory requirements.
Which of the following disposal methods for the non-compliant cards is the MOST
environmentally friendly?
A. incineration
B. Resale
C. Physical destruction
D. Dumpster for recycling plastics
Answer : D
Explanation: Answer: D Explanation: When disposing of non-compliant Ethernet cards, the most environmentally
friendly option is to use a dumpster for recycling plastics. This method is the most effective
way to reduce the amount of waste that is sent to landfills, and it also helps to reduce the
amount of energy used in the production of new materials. Additionally, recycling plastics
helps to reduce the amount of toxic chemicals that can be released into the environment.
According to CompTIA A+ Core 2 documents, "The most environmentally friendly disposal
method for non-compliant Ethernet cards is to use a dumpster for recycling plastics. This
method is the most effective way to reduce the amount of waste that is sent to landfills, and
it also helps to reduce the amount of energy used in the production of new materials."
https://sustainability.yale.edu/blog/how-sustainably-dispose-your-technological-waste
Question # 9
A technician is tasked with configuring a computer for a visually impaired user. Which of
the following utilities should the technician use?
A. Device Manager
B. System
C. Ease of Access Center
D. Programs and Features
Answer : C
Explanation: Answer: C Explanation:
The Ease of Access Center is a built-in utility in Windows that provides tools and options
for making a computer easier to use for individuals with disabilities, including the visually
impaired. In the Ease of Access Center, the technician can turn on options like high
contrast display, screen magnification, and screen reader software to help the user better
interact with the computer.
Question # 10
Which of the following is a consequence of end-of-lite operating systems?
A. Operating systems void the hardware warranty.
B. Operating systems cease to function.
C. Operating systems no longer receive updates.
D. Operating systems are unable to migrate data to the new operating system.
Answer : C
Explanation: Answer: C Explanation:
End-of-life operating systems are those which have reached the end of their life cycle and
are no longer supported by the software developer. This means that the operating system
will no longer receive updates, security patches, or other new features. This can leave
users vulnerable to security threats, as the system will no longer be protected against the
latest threats. Additionally, this can make it difficult to migrate data to a newer operating
system, as the old system is no longer supported.